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    • Frequently Asked Questions
  • How to deposit via the “Card Transfer” method?
    • 1. Click the “Deposit” button. 2. Select the “Card Transfer” method. 3. Enter the deposit amount (the minimum is displayed in the form) and click “Deposit”; 4. The system will display the card number to which you need to make the transfer. Please note: the details are valid for 20 minutes only, so the payment must be completed within this time. 5. Make the transfer through your banking app / online banking to the specified card. Be sure to enter the exact amount you indicated when initiating the deposit. 6. Once the transfer is successful, the funds will be automatically credited to your balance.
  • The funds is not credited. What should i do?
    • If the funds have not been credited, you need to contact our support chat. When contacting support, please provide: A photo or screenshot of the receipt, transaction, or payment slip showing: — the date and time of the deposit; — the deposit amount; — for transfers to a card and via the recipient’s bank details. Our specialists will be happy to help you resolve the issue.
  • How to deposit with cryptocurrency?
    • To fund your account with cryptocurrency, log in to your personal account and go to the “Deposit” section. Then select the “Cryptocurrency” method and enter the deposit amount. After that, the system will generate a wallet address for you to make the transfer. 📌 Important: — always double-check that you are sending funds via the correct network; — the minimum deposit amount depends on the chosen cryptocurrency and is shown when creating the request; — after a successful transfer, the funds will automatically appear in your gaming balance.
  • Withdrawal not received on card or wallet
    • If you have not received your withdrawal, please follow these steps: 1. Check the transaction status in the “Payment History” section of your personal account and make sure the request was successfully processed. 2. Consider the processing time. If the request was submitted recently, you may need to wait a little longer. 3. Check the payment details. Make sure your card number or other payment information was entered correctly. 4. Contact support. If the funds still haven’t arrived and the processing time has passed, contact our support chat and prepare the following information: — for bank card withdrawals — a PDF statement covering the period since the withdrawal request was created, showing all transactions; — for cryptocurrency withdrawals — simply contact support and provide the transaction details. 📌 This will help our specialists review your situation faster and provide you with an update.
  • Bonus questions: how to opt out, rules
    • Can I cancel a bonus❓ 📌 Important: — If the wagering of the bonus has already started — it cannot be cancelled. — A bonus can only be cancelled before you start using it. — If you are unable to cancel the bonus yourself, please contact Customer Support — our agents will assist you. To cancel a bonus yourself: 1. Log in to your account. 2. Go to the «Promotions» section. 3. Click on the bonus or promotion you want to cancel. 4. Scroll down and click the «Cancel Bonus» button. How to check the rules and conditions of a promotion or bonus❓ 1. Find and click “Menu” in your account. 2. Go to the “Promotions” section. 3. Select the promotion you need and click on it. 4. Read the information in the opened window. 5. For detailed terms, follow the “Rules and Conditions” link at the bottom of the page. How to activate a bonus❓ To connect and activate an available bonus: 1. Go to your account and open the “Promotions” section. 2. Find the bonus you need, click on it, and activate it. 3. For some promotions, a separate promo page may be created. If the bonus is available only through such a page, go there and log into your account.
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